8.1. If the user were to be liable for any damage, their liability is limited to direct damage. The user's liability is limited to a maximum of the invoice value of the agreement, or that portion of the agreement to which the liability relates. The user's liability is in any case limited to the amount for which the user is insured.
8.2. The user is never liable for indirect damage, including consequential damage, loss of profits, missed savings, and damage due to business interruption. Furthermore, the user is never liable for damage arising from the user relying on incorrect or incomplete data provided by or on behalf of the customer.
8.3. Direct damage is solely defined as: the reasonable costs incurred to determine the cause and extent of the damage, the reasonable costs incurred to perform the agreement correctly, and reasonable costs to prevent or limit the damage. These costs are only considered direct damage when it is determined that the damage is attributable to the user.
8.4. The limitation of the user's liability is only valid when there is no damage as a direct result of willful misconduct or gross negligence of the user, one of their subordinates, or third parties engaged by them.8.5. If the user is unable to perform the agreement or perform it properly due to actions by the customer, the customer is liable for all direct and indirect damages incurred by the user.
8.6. The customer indemnifies the user against any claims by third parties who suffer damage in connection with the execution of the agreement and for which the cause is attributable to factors other than the user. If the user is held liable by third parties in this regard, the customer is obligated to provide assistance to the user, both in and out of court, promptly and in accordance with what is expected of them. If the customer fails to take adequate measures, the user is entitled, without notice, to take such measures themselves. All costs and damages incurred by the user and third parties as a result thereof shall be borne in full by the customer.